A powerful visual workflow builder.
As your team grows, so do the repetitive tasks. Visual Workflows is a full-fledged visual automation engine—natively built right into your workspace. Use it to build complex logic entirely within a single HavnSight app, or use it to orchestrate actions across your entire external toolchain.
Included Free: Visual Workflows is the core automation layer of our platform. It is not sold separately. It comes included completely free when you purchase Desk, Respond, or Keystone. Whether you use it to automate a single app's workflows or to orchestrate actions across multiple products, Flow is always at your fingertips.
Visual builder, powerful logic.
You don't need to be an engineer to automate your processes. Visual Workflows provides a beautiful, drag-and-drop interface for building complex logic.
- IF/THEN routing: "If a ticket is marked Urgent and the customer is Enterprise, route to the VIP queue."
- Time-based delays: "Wait 2 days, and if the ticket is still Pending, send a follow-up email."
Deep cross-product integration.
Because Visual Workflows is native to the platform, it understands the context of all your other HavnSight tools out of the box.
- Listen to anything: Trigger workflows when a HavnSight Desk ticket is updated, when a HavnSight Respond incident is resolved, or when a HavnSight Keystone article is published.
- Act on anything: Automatically escalate a ticket, update an incident status, or page a manager.
Connect to the outside world.
Operations don't happen in a vacuum. Use Visual Workflows's extensive library of integrations or our generic Webhook node to connect your automation to Salesforce, Jira, Slack, or your own internal APIs.
Stop building fragile third-party integrations to connect disconnected tools. Visual Workflows provides a stable, unified automation layer for your entire operations stack.