Terms of Service

These Terms of Service (“Terms”) govern access to and use of HavnSight’s products — HavnSight Desk, HavnSight Respond, HavnSight Keystone, Visual Workflows (together, the “Service”) — provided by HavnSight (“HavnSight”, “we”, “us”). By creating an organization, signing in, or otherwise using the Service, you agree to these Terms on behalf of yourself and the organization you represent.

1. Accounts and Organizations

The Service is organized around a single organization per customer. Access is authenticated through our identity provider; each person who signs in does so under credentials tied to your organization’s account. You’re responsible for the accuracy of the information your organization provides, for the actions taken under accounts your organization administers, and for promptly removing access for anyone who should no longer have it.

2. Subscriptions, Trials, and Billing

Paid products are billed per active user on a subscription basis, as described on our pricing page at the time of purchase. Where a product is offered on a trial basis, we’ll tell you clearly when the trial ends and what happens next — trials never silently convert to a paid plan without notice. Fees are billed in advance and are non-refundable except where required by law or expressly stated at the time of purchase. Enterprise agreements with custom terms take precedence over this section where they conflict.

3. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, or the rights of any third party;
• Upload or transmit malicious code, or attempt to gain unauthorized access to the Service or other organizations’ data;
• Interfere with the Service’s availability or integrity, including through automated scraping, load testing without consent, or circumventing rate limits;
• Use paging or messaging features (HavnSight Respond) to send unsolicited or abusive communications; or
• Reverse-engineer the Service except where applicable law expressly permits it.

4. Your Content and Data

“Customer Data” means the tickets, runbooks, workflow definitions, on-call schedules, and any other content your organization submits to the Service. You retain all ownership of Customer Data. You grant HavnSight a limited license to host, process, and display it solely to provide and improve the Service on your behalf. We do not sell Customer Data, and we do not use it to train models for other customers.

5. Third-Party Integrations

The Service can connect to third-party tools — including Slack, Microsoft Teams, Google Calendar, Outlook, Zoom, Twilio, Jira, Linear, Stripe, and Zapier — at your organization’s direction. Your use of those integrations is also governed by that provider’s own terms. We aren’t responsible for the availability, content, or practices of third-party services you choose to connect.

6. Service Availability

We work to keep the Service available and reliable, but the Service is provided on an “as available” basis without uptime guarantees except where a specific Service Level Agreement has been agreed to in writing (available on Enterprise plans). Scheduled maintenance will be communicated in advance where practical.

7. Termination

Either party may terminate this agreement as described in your order form or, absent one, with 30 days’ written notice. We may suspend or terminate access immediately if your organization materially breaches these Terms, including through non-payment or a violation of Section 3. On termination, you can export Customer Data for 30 days before it is deleted from active systems.

8. Disclaimers and Limitation of Liability

The Service is provided without warranties of any kind, express or implied, to the maximum extent permitted by law. HavnSight will not be liable for indirect, incidental, or consequential damages arising from use of the Service, and our total liability for any claim is limited to the amount paid for the Service in the 12 months preceding the claim. This section does not limit liability where the law does not permit such limitation.

9. Changes to These Terms

We may update these Terms from time to time. If a change is material, we’ll notify your organization’s administrators by email before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms can be sent to support@havnsight.com.