Knowledge that actually gets used.
A knowledge base is only useful if people can find what they're looking for, and if the content is easy to maintain. HavnSight Keystone solves both problems by bringing developer-friendly workflows to company-wide documentation.
Write in Markdown.
Stop fighting with WYSIWYG editors that break your formatting. HavnSight Keystone is built on Markdown, the standard for technical writing.
- Familiar syntax: Write code blocks, tables, and callouts instantly.
- Version control: Every change is tracked, so you can easily revert to previous versions if mistakes happen.
Internal and external, one source of truth.
You shouldn't have to copy-paste your internal troubleshooting guide into a public CMS just to help a customer. With HavnSight Keystone, you can manage both from the same interface.
Tag an article as Internal to keep it for your team, or publish it to your Public Help Center with a single click.
Lightning-fast search.
We built our search infrastructure from the ground up to be incredibly fast and typo-tolerant. Your team and your customers will find exactly what they need in milliseconds, reducing duplicate questions and support load.
Seamlessly connect HavnSight Keystone with HavnSight Desk. Agents can search the knowledge base directly from the ticket view and insert article links with one click.
HavnSight Intelligence: Semantic Search
Keyword search is dead. HavnSight Intelligence allows your team to ask natural language questions about your runbooks. It instantly finds the exact paragraph you need and auto-summarizes the steps.
- Auto-Summarization: Get a TL;DR of complex 10-page architecture docs instantly.
- Support Deflection: When customers search the public Help Center, semantic search understands their intent and surfaces the exact right FAQ, lowering ticket volume.