When things break, every second counts.
HavnSight Respond is the safety net for your infrastructure and operations. It ensures that critical alerts are never missed and the right experts are pulled in immediately, day or night.
Paging you can trust.
We partnered with Twilio to provide enterprise-grade reliability for notifications. Whether your team prefers SMS, voice calls, or push notifications, HavnSight Respond cuts through the noise.
- Multi-channel delivery: Send an SMS first, then call if unacknowledged.
- Acknowledge anywhere: Reply to a text or press 1 on a phone call to halt the escalation.
Escalation policies that adapt.
Static lists don't work when people go on vacation or step away from their desk. Create dynamic escalation policies that automatically route alerts to the primary on-call, then fall back to secondary on-call, and finally alert management if an issue remains unacknowledged.
Painless scheduling.
Managing on-call rotations used to require a spreadsheet and a headache. HavnSight Respond provides an intuitive calendar interface where you can:
- Set up daily, weekly, or custom rotations.
- Allow engineers to easily swap shifts or schedule overrides.
- Configure follow-the-sun schedules across different time zones.
Connect HavnSight Respond to your monitoring stack, or trigger it directly from HavnSight Desk when a critical customer issue requires engineering assistance.